Shipping policy

Last Updated: 5/8/2026

1. Processing Time

Orders are processed within 3-4 days of receiving payment.

  • Cut-off time: Orders placed after [Time, e.g., 2:00 PM EST] will be processed the next business day.

  • Orders are not shipped or delivered on weekends.

  • You will receive a confirmation email with tracking information once your order has shipped.

2. Shipping Rates & Delivery Estimates

Shipping charges are calculated at checkout based on weight, dimensions, and destination. Below are our standard options:

Shipping Method Country Delivery Time (Business Days) Cost
Standard Shipping United Kingdom 5 - 7 days Free
Standard Shipping United States 6 - 20 days Free

Note: Delivery times are estimates provided by our carriers (e.g., USPS, FedEx, UPS, DHL) and are not guaranteed.

3. Order Tracking

Once your order ships, you will receive an automated email with a tracking number and a link to the carrier’s portal. Please allow 24 hours for tracking updates to appear.

4. Shipping Delays (Force Majeure)

While we strive to meet delivery estimates, we are not liable for delays caused by:

  • Weather events or natural disasters

  • Carrier strikes or operational failures

  • Customs processing delays

  • High volume seasons (e.g., Black Friday, Christmas)

We will notify you via email if your order is delayed by more than 5 business days.

5. Lost, Stolen, or Damaged Packages

  • Lost in transit: If tracking shows "Delivered" but you have not received the package, please wait 3 days and check with neighbors. After that, contact us to file a claim.

  • Stolen packages: We are not responsible for packages stolen after delivery confirmation. Please use a secure shipping address or a locker pickup point.

  • Damaged goods: Please photograph the box and product before opening. Contact us within 48 hours of delivery with photos for a replacement or refund.

8. Address Errors

Please double-check your shipping address at checkout. We are not responsible for packages shipped to an incorrectly entered address. If you notice a mistake, email us at maddibutt098@gmail.com within 1 hour of placing the order. Address changes after shipping may incur a redirect fee charged by the carrier.

9. Contact Us

For all shipping inquiries, please contact our support team:

  • Email: maddibutt098@gmail.com

  • Response Time: Within 24 hours (Mon-Fri)

  • Phone Number: +447878752740